Calls

[brady2]

I have a plan with pubic mobile and i called some one in the same city as me and it said it was long distinse and they were in the same city as me and it was telling me to buy a addon for my plan and i have 0 mins used so i dont know how its long distinse 

[RossN]

@brady2 hi if the above recommendations don't work you will need a moderator click here  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@brady2 wrote:

The text do not work to and she can call me but i cant call her and i used 0 mins

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When did it renew?

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

[brady2]

The text do not work to and she can call me but i cant call her and i used 0 mins

[Dunkman]

@brady2 

Do you see the 100 minutes talk counter in the Add ons section?  

If you don't, that means that you used it up (or the plan was not successfully renewed).  

Does your texting work?

[Boogz]

I have a similar situation, however I do not get long distance charges. It depends on the city the phone was connected in. For example we purchased and connected in Toronto but would have to dial 1 before calling outside the GTA. Check to see what tower the called phone would be linked to. Hope this helps.

[brady2]

i have 100 out going mins and i used 0 becuse i just started my month

[RossN]

@brady2 hi in your data and add on section of your self serve how many minutes do you have showing?

[brady2]

i put 1 in frount of the area code then the number and it still says that its long didistin and the person i called is in the same house as me right now

[brady2]

i have the 15 doller plan 

[Dunkman]

@brady2 

Which plan do you have?  Might want to add 1- in front of area code and try again.