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Calls just stopped working

Wess
Good Citizen / Bon Citoyen

Was just on the phone and mid call the call dropped. Now I cannot make any calls at all, and the person speaking to me said they called back and it went to a voicemail with a robot voice instead of my usual voicemail. The screen just looks like it's dialing but not connecting, then makes the call failed sound and goes back to keypad.  

 

I powered down my phone twice, took out the sim card. airplane mode on/off, still no. 

I am a recent Public user, this is my first month, so account is in good standing. 

Phone number was local, not international, but it is ALL numbers I cannot connect to, even voicemail, even 611. 

Service is toggling between 1 and 2 bars, but this is not service related. 

 

Please help! 

33 REPLIES 33

Wess
Good Citizen / Bon Citoyen

I just tried, but now the calls immediately drop, instead of trying for a while and then dropping. 

 

my account says:

avail funds $10

payment due before march 4

payment for next cycle $35

amount owning $25

 

I signed up for auto payment though, and reading this is confusing to me. the $10 is from being referred. Does this mean I owe money? It hasn't been a full 30 days since I switched over

esjliv
Mayor / Maire

@Wess  try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls.

 

 

Also, log into your self serve account to make sure your account still is active.

Anonymous
Not applicable

I don't suppose you cancelled a charge from Koodo? Can you check devicecheck.ca too just in case.

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