Calling and messenging not working

[Atul111]

I transfered my line from another network yesterday. My calls and messaging are not working. Everytime I try to log into the APP, it sends a text message for a pin but I cannot get it. This issue has stopped my work. Please advise with a working solution asap!

[Kris2025]

PM gets the work done, but it take a while. In my case for the first two days their response was almost non existent, after two days they picked up and got the resolution. 

[Atul111]

hello??? is there any solution to this problem??? can you send a request for transfer or not?? 

[Atul111]

The porting was incomplete because public mobile took over the service before the porting was done and I stopped receiving calls and texts mid transfer and so i could not reply because I did not get any messages or calls. The call to koodo services does not work because they are unable to re send a port over request. The number you are sending me is resulting in the same issue.

[Atul111]

I have removed that esim from my phone. therefore i cannot receive it from them if that was the case. However 

The porting was incomplete because public mobile took over the service before the porting was done and I stopped receiving calls and texts mid transfer and so i could not reply because I did not get any messages or calls. 

[Kris2025]

Did you cancel the other service already? Has it stopped working? Try using your old sim, the OTP might still be going there.

[hTideGnow]

hi @Atul111 

ask PM support by ticket.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Atul111]

The koodo service is not working either. The port was not done in the given time frame and now the koodo service should send a text but it is not coming through to any number i put in their system. Please help

[hTideGnow]

hi@Atul111 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot,  the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call