HI @Martin_t_ma
just saw another post about this
but first, login to My Account using Incognito/Private/Secret browser mode and check if account is active
Reboot the phone once
you can also try changing your network to 3G
If still not work, please submit ticket with CS agent:
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
