Call forwarding

[RCharles]

Unable to turn on any call forwarding on my phone.

Any solutions?

[GeraldVMS]

Just dealt with this - Was using YouMail till it broke in the spring.  Never bothered to start looking into it till the past month or so.  I kept getting the mmi error with my 4g plan.  Sunday I renewed onto a 5g plan and it works now.
I tried going through the customer agent - with the generic responses that I had already found in the forums and help pages.  Tried to change phone to 3g, 2g, 4g, volte, etc.

If anybody else can confirm that they are on a 4g plan vs a 5g plan and if it works when switching to a 5g plan.  Am using a Ulefone as well - not generally a 'supported' device.

[RCharles]

Physical  sim and it is working.  I can text and make calls

[PHenry]

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@RCharles wrote:

Failed to read data

Something went wrong. Check your sim card or network connection, then try again.

SSim card ifs fien, network is fine can call and text normarlly.

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Are you using a physical SIM card or an e-SIM?

If it's a physical SIM, do you have another phone you can test the SIM in?

[RCharles]

yes tried that also

[RCharles]

Failed to read data

Something went wrong. Check your sim card or network connection, then try again.

SSim card ifs fien, network is fine can call and text normarlly.

[Hollister]

@RCharles 

Try the Unconditional forwarding to see if that works?

[PHenry]

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@RCharles wrote:

Samsung galaxy S9+  (SM-G965W)

I have tried entering *004*number# and also gone into  call forwarding settings in my phone app and none will work.  Keep getting failed errors.

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So you've gotten to the below stage in your phone's settings, and when you attempt to enter a phone number and save it for either of the options here, you get an error? What is the specific error you get?

[RCharles]

Samsung galaxy S9+  (SM-G965W)

I have tried entering *004*number# and also gone into  call forwarding settings in my phone app and none will work.  Keep getting failed errors.

[Hollister]

@RCharles 

Did you follow these instructions.

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

[PHenry]

It's been working just fine for mine. What exact steps are you taking to do so? What type of phone do you have?