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Call forward conditional/variable - can't get to work

PoprocksCk
Good Citizen / Bon Citoyen

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:

https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwA...

However, it throws the following error:

Call forwarding
conditionally. for All Teleservices
Connection problem or invalid MMI code.

I have tried turning airplane mode on and off as some articles have suggested, to no avail. Does anyone have any suggestions?

3 REPLIES 3

oldandgrumpy
Good Citizen / Bon Citoyen

I have it working on my Pixel 7 (VoLTE on PM).

Steps:

  1. Change preferred network type from LTE/5G to 3G
  2. Use the MMI codes as shown in "How to Set Up Call Forwarding" .  I used *004*
  3. Test call forwarding
  4. Change preferred network type back to LTE or 5G
  5. Test call forwarding

I successfully enabled it in the fall and it worked flawlessly until a few days ago.  Went through the steps again, and it works properly as before.  

HTH

hairbag1
Mayor / Maire

@PoprocksCk 

you'll need to send a message to CSA for their help with your issue...here's a link to get you started...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

Since the introduction of volte, conditional call forwarding broke. If your phone has been enabled for volte then apparently support can fix it for you. If not then not.