Call Forwarding - When Unreachable

[WinkNudgeNudge]

Hiya folks,

Oh my Samsung phone I activated the Call Forwarding - Forward When Unreachable to a VoIP number. I go to a cottage which has terrible cell service but I have Wifi and can use VoIP. I set the number and turn on Airplane mode to test it, but when I call my PM number it rings and eventually goes to my PM voicemail. Cam someone tell me what I'm doing wrong? I don't want to forward all the time, but I guess if that's the only way to do it... <shrug>

[funpig1]

@WinkNudgeNudge 

You are using the conditional call forwarding which I have found to be sometimes flaky. Try turning off the airplane mode and see if that helps.

For me, I prefer to enable the unconditional call forwarding:    dial *21*[your ten digit number]#. To disable dial *21*.  Just enable before I leave the coverage area and disable when I return to the coverage area. It works for me even when I travel outside of Canada, using a free TextNow number.

Good luck.

[hTideGnow]

HI @WinkNudgeNudge 

call forwarding have issue sometimes.  You will need to ask PM agent to check and reset it to fix it

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage