CS agent is gone?

[hoyirib983]

I don't see the send button to CS agent anymore how to send them message now?

[softech · Accepted solution]

@hoyirib983 yes,  they changed the way to submit ticket.  CS_agent is no longer a profile that will accept private message

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom...

Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre