@CS_Agent

[StinaB]

Service not working data and need to be credited 

[BKNS27]

@StinaB 

There might be a outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map 

But really we need more details of your issue. It is like saying my car isn’t running…l would like money back for my car.

[hTideGnow]

HI @StinaB 

we are just customers here. but you can submit ticket with CS agent and ask for credit

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

With data not work, try Reset All Networks, usually it helps

and does your phone connecting to PM network? is it new account?

[Chalupa_Batman]

Hello @StinaB 

Could you explain what's happening as we may be able to figure out the problem?

[HALIMACS]

@StinaB 

you’re going to need to provide a lot more details than that for not only us here on the community, but for Public Mobile employees to assist you.

when you log into self-serve, what does the account status say? Is it possible you exhausted your data allotment for the cycle? Try rebooting your device and resetting that network connections otherwise…

If you want to describe it in greater detail here, other users like me, can try to assist. If you’d rather deal with Public Mobile staff, here’s how to reach them:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.