@lakshmisaik535,
1. Can you verify in "My Account" under "My Promotions" to see the 2GB bonus data has been added there?
2. If you still don't see the bonus data showing there, did you enter the promo code when you were activating the SIM card? And which promotion did you purchase? The 2GB bonus data for 12 months or the one that's currently running that's for the next 6 months? If you are trying to add 2GB bonus data for 12 months, that promotion is no longer running as it's ended on Feb. 14, 2022. You would've needed to activate your SIM card with the promo code by Feb. 14, 2022. The current promotion is 2GB for the next 6 months and it's for min. of $35 plan, not $25. Please verify if you have signed up for a min. of $35 plan.
If you still believe you should've received the bonus data, you can contact the customer service for them to verify further. The best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it. And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively. This is the only way to reach them as they cannot be reached via phone or email and you should receive an answer from them shortly.
