Bonus Data Inquiry

[Ctra]

I added the bonus data 10gb free for 24 months to my existing plans and this was all used. I switched my plan which will start on 07/31, however I no longer see the bonus data on the subscription plan. Will the bonus data be carried over to the new plan?

[hTideGnow]

hi @Ctra 

i have just renewed my plan and the bonus data comes back after disappearing

For you, it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Ctra]

The new plan started today and I noticed the bonus data wasn't included.

[hTideGnow]

hi @Ctra if you already used for ma month, no reason you don't have it for 2nd month.  it is just the weird display I mentioned, it will disappear once the 10GB is used up and will reappear when a new cycle starts.  Couple community members already confirmed this experience including me

[Chalupa_Batman]

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@Ctra wrote:

I added the bonus data 10gb free for 24 months to my existing plans and this was all used. I switched my plan which will start on 07/31, however I no longer see the bonus data on the subscription plan. Will the bonus data be carried over to the new plan?

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Hello @Ctra 

Because the 10GB of bonus data was added to that particular plan you were on, you may or may not qualify to continue receiving the bonus data. If you do qualify, Public Mobile may have to manually reset it on your account. Best to reach out to them to confirm.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @Ctra it is a weird setup.  the 10 GB bonus will disappear after all used in that month,  but it'll come back again when the new cycle starts.   I experienced the same myself and I can confirm