Bonus 500mb Data

[Ross2]

I joined Public Mobile yesterday.  I do not seem to have the bonus 500mb of data to bring the plan up to the 2GB.  What do i have to do to get the extra as advertised on the $35 plan?

[gblackma]

@Ross2 did you see this announcement? 

https://productioncommunity.publicmobile.ca/t5/Announcements/Replacing-the-35-1-5GB-Plan-with-a-30-2...

You should switch your plan on next renewal to this one. Here's an article on switching plans.  

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe. 

[Ross2]

Thanks, will do

[dude65]

@Ross2  check your selfserve account in a couple of days, if its not there then contact a moderator.

[gpixel]

@Ross2 hi contact customer support mods here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[Ross2]

Plan just shows 1.5Gb. I did sign up for autopay.

[Ross2]

Ok Thanks

[Ross2]

I did sign up for autopay, plan only shows 1.5Gb, Thanks

[Ross2]

I activated online. Thanks

[computergeek541]

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@gblackma wrote:

Welcome to PM @Ross2 according to the plan details it may take up to 7 business days for the 500mb bonus to be applied. If it isnt there by then contact the moderators and ask them to add it for you. Stay safe. 

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For a bit, I forgot about this requirement until I was given a reminder, but this bonus only applies to online activations., When a new account is activated online, the extra 500MB is listed in the plan and promo details before you make a payment.

@Ross2  If you activated in-store, you'll need to schedule a plan change to the one with the extra data. 

[gblackma]

Welcome to PM @Ross2 according to the plan details it may take up to 7 business days for the 500mb bonus to be applied. If it isnt there by then contact the moderators and ask them to add it for you. Stay safe. 

[gpixel]

@Ross2 hi you need to be registered for auto-pay to qualify. goto your plan details and check to see if it says $35 1.5gb + 500mb