@Mark_stuart wrote:
Had to update payment card this morning. No Internet access now. What is wrong?
If you dial 611 from your phone, it will tell you if your service is active. If you don't have internet, sounds like the last payment didn't go through. I'd suggest if you want to update your credit card info via the app, then connect to a WiFi source to update it and make a payment if needed.
If you still have issues, contact customer service.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
