Billing

[zebanazari]

c

[RosieR]

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@zebanazari wrote:

Thanks,

I will open a ticket.

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@zebanazari ok that's good.  Please keep an eye on the envelope icon on the top right of the screen for a number to pop up.  That should be the moderator's reply.  Please come back and let us what happened.

Happy Holidays!  🎄🎄🎄

[zebanazari]

Thanks,

I will open a ticket.

[Anonymous]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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Are you paying for another account? Do you have a Quebec number? Do you have any rewards?

[ShawnC13]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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Can you post a screenshot of your payment page (with personal info removed)  This is an odd amount and doesn't match up to any plans?

[JK8]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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Did you look at your payment transaction history in self service to see what is going on? 

[kb_mv]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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@zebanazari That is odd. It's 15% tax on a $32 bill. What plan are you on?

[computergeek541]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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This looks to mean that you lost $4 in rewards or that your account balance had an extra $4 in at at the time of the previous renewal.

[RosieR]

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@zebanazari wrote:

Hi,

My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?

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Hi @zebanazari if you got overcharged, contact the moderators to help you fix it.

Two ways to contact the moderators:

• Faster way – Click the chat bubble at the bottom right of the page or click this link https://widget.telus.tiia.ai/publicmobile/publicmobile.html , type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!

• Slower way – Send a private message to the Moderators_Team here.  You have to be logged in to your Community account for the link to work. 

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators.  Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.