Billing

[Maddy2]

I have been charged twice. Can someone contact me to clarify.

[BKNS27]

@Maddy2 

Where are you seeing the double charge? 
On your CC statement or your account?

If it is your CC statement then private message a CS_Agent for a credit or refund.

If it is showing on your accounts in the Payment section, note that is will show 2 prices.
The first one is show the plan you are subscribed to (not a charge).

The second one is the Automatic Top-up…this is a charge.

No worries, a bookkeeper didn’t under the PM invoice too…and she does this for a living.

[Handy1 · Accepted solution]

@Maddy2  First check credit card is one charge pending or are both posted . If one pending it should fall off . Also check for my account for avaliable funds for the difference . If both charges are posted . Please submit ticket with support to get refund /credit 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437