Billing inquiry

[Welter]

Why did I get billed for 35.03 and 30.51 in the same month of February?

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Welter]

But that would mean 60$ in one month. I don't understand. Sucks that you cannot have a live convo. Message boards are ok but not when I want a thorough explanation. Thanks for the try

Gw

[BKNS27]

@Welter 

PM is on a 30 day cycle and not monthly cycle so months with 31 days may have bills on the beginning and end of the month. Since February is less than 30 days. Your account will show what the extra so login to your account and see what the extra charge is for…purchase an Add-on?

[slusagm]

they are 2 different plans, and no chance PM will charged you twice in Feb

you sure you don't have 2 plans with Public Mobile? or you made a plan change in Feb?

login My Account and check the Payment history.  You can post us screenshots from Dec to now and we can try to see if it makes sense (remove personal info from screenshots)

or you can ask PM if you are sure it is their fault

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage