Billing Cycle Issue

[AceyDacy]

Just created a new account on Friday, February 2nd.  It worked fine Friday evening and yesterday.  Today the account is paused and when I logged in it tells me the billing cycle was January 3rd to February 2nd. And is asking me to pay again.  I am tempted to double paid, begrudgingly, and try to sort out a credit later.

Please advise next steps

[AceyDacy]

The cell service is not working.  I will check out that link

[Phil_Adelphus]

@AceyDacy   If the phone doesn't work you can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Check for an agent's reply at the envelope icon top right or, if no envelope, tap your avatar for Messages. 

[Chalupa_Batman · Accepted solution]

Hey @AceyDacy 

Kind of sounds like a bug or mistake. Do you still have cell service? If so, just ignore whatever message that is. As long as your phone is working, ignore messages like that. So many bugs with the PM system.

If you are still concerned, you can reach a CS Agent to advise them of this error and they can also confirm your cycle date.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner will be their reply if you need to go that route.