Bill payment problems

[Tomtraum2020]

Hello I've been trying to make a payment for three days now. 

I'm using my debit card which is on file and I've used before.

Each time I try to pay it says error try again later . I have the money in my bank account , I've reset my phone, tried signing in from a different browser and even called Telus to see if they could help. They were of no help at all. 

I'm getting a little frustrated to say the least . Can someone please advise ?

[Tomtraum2020]

Thank you so much , I was able to solve this by using a voucher 

[Tomtraum2020]

That totally worked with the voucher, thank you so much !

[Tomtraum2020]

Thank you so much! I'll give that a try.

[Tomtraum2020]

Thank you very much!  I'll try that 

[dust2dust · Accepted solution]

You can also buy vouchers from lots of stores or online and enter them using 611 (no 4 digit pin required) or the account.

You can also use the real time payment method in a few stores.

[softech]

@Tomtraum2020 did you try using Incognito browser mode?  But make sure you wait a full hour from your last attempt before you try again.

and if you know the 4 digit pin, you can try to make a payment by using *611 from your phone

if nothing works, please open a ticket with PM support for further assistance 

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there