Bad port?

[QuinnRead]

iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.

[hTideGnow]

hi @QuinnRead 

you removed the old carrier sim or disabled old carrier eSIM?

and PM sim should set with Label Primary. check and Reboot phone and Reset Network Settings and try

[Chalupa_Batman]

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@QuinnRead wrote:

iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.

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Before you contact customer service @QuinnRead , a few questions since nobody bothered to ask.

Does your previous SIM card still work? If so, then the port wasn't completed. Sometimes, if you do a Network Reset, that can help fix things as your old providers info is still there until cleared. Airplane mode on for 1 minute and turn it off and reboot. That will force a connection to Public Mobile.

[slusagm · Accepted solution]

Please message PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage