Bad international call and high prices than other providers

[Yahyam]

I have an international calling add-on that allows me to call any country in the world, but I cannot call my home country, Iran. Recently, I received a promotion for 20GB of data and unlimited calls for $29 per month, but Koodo gave me this promotion with 30GB per month. I cannot connect with you directly because it is very hard for me to reach public customer service, and most of the time they don't address my concerns.

[Yahyam]

Why could I use it in 2022..please don't answer if you don't have enough information. 

[Yahyam]

When you don't know please don't answer be silent better than mad mistake and having wrong answers. 

[computergeek541]

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@Yahyam wrote:

But in 2022 an 2023 I could used this international call for calling my family 

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Sorry, but Public Mobile has never included calling to every country.  Calls completed to calling destinations not on the list of available countries wasn't supposed to work.

[hTideGnow]

HI @Yahyam 

which country was that?  consider yourself lucky if the country was not on the list.  Some were able to call countries not on the list before but PM as fixed the glitch

[Yahyam]

But in 2022 an 2023 I could used this international call for calling my family 

[computergeek541]

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@Yahyam wrote:

I have an international calling add-on that allows me to call any country in the world, but I cannot call my home country, Iran. Recently, I received a promotion for 20GB of data and unlimited calls for $29 per month, but Koodo gave me this promotion with 30GB per month. I cannot connect with you directly because it is very hard for me to reach public customer service, and most of the time they don't address my concerns.

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Sorry, but Public Mobile only offers long distance calling to specific calling destinations, and unfrotunatley, Iran isn't one of them.  You'll need to use some type of calling card service.