Autopay problems

[Tonyaannemarie]

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay.  It said I owed 16 after rewards applied then took the regular 40.  🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

[gblackma]

@Tonyaannemarie  Thanks for accepting my answer as the solution . Glad that we could help you. Welcome to PM .

[cellphoneuser1]

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@Tonyaannemarie wrote:

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay.  It said I owed 16 after rewards applied then took the regular 40.  🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

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You're saying you didn't get rewards and it charged price of $40 but the plan still doesn't work?

[gblackma · Accepted solution]

Sorry to hear that . Contact a moderator and explain your situation.  Click on the green questionmar in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. Submit a ticket. 

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@Tonyaannemarie wrote:

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay.  It said I owed 16 after rewards applied then took the regular 40.  🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

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