10-23-2019 08:54 AM - edited 01-05-2022 09:32 AM
Hi,
My status yesterday indicated a "suspended" account. Today $15 +tx was taken from my card instead of the usual $13 + tx. My $2 AutoPay was not applied. Do I just wait?
10-24-2019 02:25 PM
Here's an update on this issue: new problem affected renewals on October 23 and 24 2019.
https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...
If your phone is working, there is no need to contact Public Mobile.
PM is already aware. The AutoPay rewards you earned are forthcoming.
10-23-2019 09:06 AM
Thanks. No, I did not change anything in my account for several months.
10-23-2019 08:58 AM
@Dustmaker
Normally, autopay discount should have been credit on night of renewal. Did you change plans earlier?
You likely need to contact moderator. Click on question mark on right lower corner to start ticketing process to get moderator help.
