AutoPay Reward

[Lachlan_M]

Updated on June 18, 2018

The Autopay Reward

How does it work?

Set up AutoPay and you will receive a $2 credit every 30 days. For 90-day plans, you receive a $6 credit every 90 days.

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[matbasm]

@snowball93,

As long as your plan is relatively recent (after Jan. 2015), you should be eligible for the autopay discount.

You can see the details here.

[snowball93]

Hi,

I signed up for Public Mobile plan last year and did not sign up for AutoPay. If I sign up now (many months later), will i still get the $2 off per month? The plan I signed up with last year is no longer available now on the website.

Thank you in advance for your help!

[Anonymous]

Awesome Job

i love it

[Anonymous]

you have send  Private Message 

Please do not include private information in public messages 

Thank you 

[arshad464]

Great return 

[Rockdaddy22]

The loyalty reward is one of my favorites 🤑

[Mark2en]

For me it work well this feature for the last 2 years!

[Anonymous]

i love it 

[srlawren]

@avtar sign into your self-serve account via this link (or the My Account link at the top of this page), click on the Payment tab, then scroll down to find the orange text that says Manage my Card and click it, then click on Replace this card in orange text again, and fill in your new credit card info.

[avtar]

i hv new card information , how i can update

[Simon_O]

Hey there!

I just sent you a Private Message 😉

Please do not include private information in public messages! 

Thank you,

Simon

[avtar]

i hv number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx , stopped working due to card information , want to update card information and pay bill

[MarieHelene_L]

Hey @sheepe, 

Thanks for letting us know about your autopay issue! I'll be glad to assist you. 

What we usually recommend is simply to turn off autopay and then turn in back on again. You should see your reward appear then!

If you still experience the same issue after trying that, please send me a private message with your phone # 🙂

Thanks, 

Marie

[sheepe]

Hello,

I just switched my credit card in autopay, I see that the rewards is now $0, is there a delay in terms of having the system update that I should be getting a reward for autopay? If so, when should I see this updated?

Thanks

[srlawren]

Hi @DeniseGuib, texting *611, to the best of my knowledge, is not a valid means of contacting Public Mobile for assistance.  Did you happen to send @Mary_M the information she needs to help resolve the issue?  If you're not sure how, I have linked instructions in the italics text at the bottom of this reply.

[Mary_M]

Hey @DeniseGuib,

Thank you for reaching out to us, this is the place to get help!

I'm really sorry to hear that you're facing some issues making a payment with your CC and I would be more than happy to look into it for you. Can you please send me your phone number via private message?

Keep in mind that if you're on our grandfathered plan, you can dial 1-855-478-2542 toll free from any device 🙂

Best regards,

Mary

[DeniseGuib]

My service has Autopay.  I saw that my service was suspended.  I  I tried to pay several times through the website and phone and the transaction does not go through. I called my credit card provider and they said that my card was blocked for a suspicious $1.50 itunes purchase.  They unblock my credit card.  I tried to pay through the website and the phone again several times.   Public Mobile said that the credit card has been decline and I should contact the credit card provider.  Since then I called my credit card provider 3 times between yesterday and today and they said that Public Mobile is not communiccating with them as they cannot see the transactions. ( they only see 2 transactions that wered declined with my card was block for the supsicious itunes purchase)

I have been without service since yesterday.

I sent 3 texts to *611 and I have not received an answer.  I'd appreciate to be contacted by PM to solve this issue asap. Thanks

[Saray_O]

Hi @saeed396, 

I'm sorry to hear about this. I think that your credit card payment is not going through because the address and postal code registered in your Public Mobile account does not match the address associated with your credit card. 

I recommend that you check this and try again. Let us know how it goes 🙂 

[Rockdaddy22]

Please delete your public info, this is a public forum. I recommend sending a private message to a mod like @Saray_O

[saeed396]

Hi, I am applying for this number: ********** for autopay but doesn't accept my credit card. I've talked with the credit card company and they told that there is no problem. Please solve this problem.

Thank you

Mojgan 

[Michael6]

If I add 160$ of vouchers to my account, will I still get the autopay reward if it is activated?

[srlawren]

@longcm are you on one of the older "grandfathered" rate plans from a couple of years ago?  If so, they are not eligible for rewards like AutoPay.  

[longcm]

Only the loyalty reward was showed on my account, but the autopay reward is nothing even if I had registered for autopay and had used autopay for two years. Should I got a autopay reward , right? Could you check for me?

[Rockdaddy22]

You should see it n your next renewal, if not come back here for help.

[Michael6]

I just signed up to public mobile and accepted the auto pay feature.

When will I see the 6$ credit for my 90 day plan?

As of right now, I can see in my self service that the next payment amount is 120$ and that autopay is activated.

[Rockdaddy22]

It definitely is 🙂

[Mark2en]

It's correct!

[Mark2en]

Correct!

[Rockdaddy22]

Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing:

Rate Plan eligibility:
All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eligible for Rewards. Plans offered during between May 9, 2014 and January 27, 2015 are no longer in market and not eligible for Rewards.
Customer status eligibility:
Your account must be active and in good standing in order to earn Rewards. This means that your account cannot be in suspended (due to non-payment or if you suspended your service yourself due to lost or stolen phone) or deactivated status. For example, if you receive your Rewards and then go into expired status immediately after because you did not make a payment on time, you will not be able to use your Rewards. The Rewards can only be used once you add sufficient funds to your account to pay for you plan and become active again.

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