Auto top Up

[rbbranscombe]

On FEB24,2024 we were charged $14.00+ tax shortly after signing with Public. We had, (and still have) very little data usage and do not remember signing up for these extra charges, and don't understand the reason or need for this Top Up. 

[AlbertaEffie]

hTideGnow - I am new to PM.  Today I saw a charge was made to my credit card in the amount of $15.95 plus GST a an "auto top up".  I did not sign up for any auto top ups, and I checked my usage, which is only 1.40 GB so no where near the limit.   

I used the CS Agent link you provided in your post and have successfully submitted a ticket.   My referring friend never had any issues with PM, and I'm hoping for the same.  So thank you for your post!

[Handy1]

@rbbranscombe  The top up of for you plan renewal are you in the $24 plan and used a referral code that you had $10 credit that would explain the $14 top up 

[hTideGnow · Accepted solution]

HI @rbbranscombe 

Please  use Incognito/private/secret mode on your browser to login My Account and go to Payment History, check if it says what that $14 is for

if still not answer your question there, better to check with CS agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437