Auto Pay paid for my plan but now I have no service!

[stevej]

My plan shows being fully paid up and with a positive balance and yet I have no calls/texts or data service. Very unhappy about this!

[steff12321]

Are you in Quebec? There is a known issue going on at the moment. 

You may want to PM the @CS_Agent for further assistance, but if you are in Quebec there isn't much to do but wait. 

[ahmed2]

when i check my balance it is 0 everything i need from my end to have full service i am paying for i have done, but i have zero Public mobile service!!

[ahmed2]

can someone please help me?!! i need the srvice i've been paying for!

[ahmed2]

i have the same problem, i have been paying for my phone and not getting service at all, couple of days ago you guys took your money from my account but i have no service! please i really need help!

[SandraTuga]

I guess we all having same problem we paid and don't have service been with this company for 2 years and this never happen to me it's faustrating 😟

[SandraTuga]

Please and thank you cause I need my phone lol

[Mary_M]

Hello @bloodydick

I'll be able to look into your account and see what happened. Kindly private message me your phone number, and I will get back to you as soon as possible.

Thanks!

Mary

[bloodydick]

I did the renewal about a month ago.

Changing from $140/90 days to $120/90 days.

Got the correct amount charged, but the plan did not renew.It still showed a $20 outstanding balance in my account.

My account was suspended in the morning cus of that $20 balace, I manually switched the plan in the end.

Now my account is back to active with no outstanding balace, but the phone is unable to receive phone calls or browse the internet..

I don't know how long this will last.

[Mary_M]

Hey @SandraTuga

Please send me your phone number via private message. Also include the plan you'd like and I'll make sure it's activated 🙂

Mary

[SandraTuga]

I have the same problem I don't have a phone for 3 days now when I try to make a call it says my plan don't have long distance and i am only making call in the province this is crazy

[Mary_M · Accepted solution]

Hello @stevej

Thank you for raising concern with us !

It seems as though you came across a small renewal hiccup. Don't worry, your services are now active and fully functional 🙂

All you have to do is power cycle your phone and enjoy your services.

Cheers,

Mary