@maxantipev wrote:Hello, I have the similar situation ("Auto Pay Rewards not being applied to my bill" thread). In July I had charges 15+10-2=23 (for me) and 15+10-2=23 (for my my wfe), in total there were 23.52 and 23.52 withdrawn from my card. In August the charges were the same 15+10=25 for both, but from my card there were 25.76 and 25.76 taken (+2 dollars and +2 dollars higher) it looks like rewards were not applied (Autopay rewards). Could you please advise how this can be resolved. Thank you, Maksim
@maxantipev From what you described you are correct the AutoPay did not get applied during your last renewal. A couple of reasons this might happen is did you suspend your account via the Lost/Stolen option? Did you renew your plan early?
Edit: @maxantipev After further review it appears that everything is correct. On your first renewal the AutoPay was doubled because during Activation the first AutoPay reward does not get applied until your first renewal so:
Activation: $15 +$10 = $25 x 1.12 = $28.00
1st Renewal: $15 + $10 - $2 - $2 = $21 x 1.12 = $23.53
2nd Renewal: $15 + $10 - $2 = $23 x 1.12 = $25.76
All is good. 
In any event best to ask the MP moderators to investigate and they will be able to re-apply it for you.
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