Auto Pay Failing

[peini]

All my family members got cut off today although I have autopay turned on and card is current. In fact I went and did a payment on the site using the card on file and it worked. So there is definitely a problem with your autopay system. Please advise if I will be up against this again next month.

[darlicious]

@peini  All the advice given is good. Manually topping up your account is the best way to be sure it wont happen again. I do see quite often that autopay will fail the second time around. Just get in the habit of manually paying ahead of time.

[LovesToPM]

@peini 

As others have mentioned, PM AutoPay isn't fail-safe.

I also read the same thing here in forums. Since I have to pay monthly bills anyways, I make it a habit to check and top-up PM accounts for all family members (especially those who I referred).

[peini]

My wife and I are on the same day on the same card. My daughter a few days later on same card. Everything was working fine for months. Just failed starting now.

[LovesToPM]

@peini 

Are all your family members renewing on the same day?

How many accounts is that? And is everyone using the same credit card?

The reason I am asking is cause multiple transactions by Public Mobile on the same credit card may be rejected as this can be considered suspicious fraud activity. I believe the limit is 3 PM accounts per credit card.

[hairbag1]

If there's a glitch in the autopay system...try manually loading $$ into Available Funds to cover your plan costs. You'll still get the autopay reward and until the glitch can be addressed, this will work to renew your plan.

[geopublic]

@peini  AutoPay is finicky and in my opinion not reliable. It's not a matter of if but when it fails. Best to set reminders a couple of days before renewal and make manual payments. That's what I do. Better safe than sorry.

[popping]

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@peini wrote:

All my family members got cut off today although I have autopay turned on and card is current. In fact I went and did a payment on the site using the card on file and it worked. So there is definitely a problem with your autopay system. Please advise if I will be up against this again next month.

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You should add fund to your accounts and click the reactivate your plan link to get your phones working again first.  Then, create moderator support ticket using the ? button at the right hand bottom corner of this page.  Moderator wait time is up to 2 days.  This is the reason I recommend to pay and get your phones working ASAP.