Aug 19/2024 No cell service in Cranbrook BC - is there an outage?

[Spleenless]

Hello this morning my son and I (who use public mobile) cannot make calls out. Calls can come in but we cannot call out. We have restarted our cells to no success. Is there an outage somewhere or what is the issue?

thanks Spleenless

[Andy85]

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@Spleenless wrote:

Hello this morning my son and I (who use public mobile) cannot make calls out. Calls can come in but we cannot call out. We have restarted our cells to no success. Is there an outage somewhere or what is the issue?

thanks Spleenless

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Hi @Spleenless, 

Yes, it appears as though there is an outage in the western region of Canada. I'm hoping it doesn't last too long for you and that the service resumes for PM clients who are affected!

[BKNS27]

@Spleenless 

It seems there are a lot of outages in Alta and BC.

Check in your area:

https://istheservicedowncanada.com/status/telus/map 

[slusagm]

yes , there is current problem with voice , especially with calling out

https://productioncommunity.publicmobile.ca/t5/Get-Support/Alberta-Voice-problem/td-p/1243328

you should let PM knows you are one of those affected as well.   Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Saffire0]

Yes... this is what I received...
"Thanks for reporting this! I have checked and there is a general outage in the western area so right now our support team is working to resolve this asap. We apologie for the situation and we`ll let you know as soon as we have an update!"