Are customers going to be refunded for the huge outage in Canada?

[NormanWalsh]

So are customers from Public Mobile and Telus getting a refund for the huge outage across Canada?

I hear hardware troubles causing issues.

https://istheservicedowncanada.com/status/telus/map

[hTideGnow]

Hi @NormanWalsh 

But  ATSC 3.0 or 1.0 did not contribute to "huge" outage yesterday. (was that even one?)

[computergeek541]

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@NormanWalsh wrote:

The PM pulled the plug on ATSC 3.0 in Canada and now we are left with old aging Atsc 1.0 as the rest of the world is benefiting from newer technology.

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Please refrain from marking your own posts as solutions.

[NormanWalsh]

The PM pulled the plug on ATSC 3.0 in Canada and now we are left with old aging Atsc 1.0 as the rest of the world is benefiting from newer technology.

[gpixel]

 maybe PM is trying to get volte working and it's messing things up

[computergeek541]

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@NormanWalsh wrote:

Well I known someone from Telus and they say other wise. Hence people having issues with incoming calls. I'm not sure why I try helping people on here when someone under minds you. I have a wireless store, I do work over at XDA site.

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self solution removed

[hTideGnow]

thanks @dust2dust .

I guess we won't get a refund then  🙂

[dust2dust]

@hTideGnow- My phone 🙂 , experience. But it seems fine now. I even got a DHL junk call in voicemail. No ring.

[hTideGnow]

Thanks for confirming @dust2dust 

Where you got the info from?   

[dust2dust]

Central Okanagan BC.

Adding - works now

[hTideGnow]

HI @NormanWalsh   

if you have some insider news, maybe you can share which areas are affected?  Depends on how widespread it is, maybe Telus will refund some money, maybe not.  As far as I remember, there were at least two big incidents last summer and Telus didn't do anything in terms of refund

Maybe you can open ticket with PM CS agent :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NormanWalsh]

Well I known someone from Telus and they say other wise. Hence people having issues with incoming calls. I'm not sure why I try helping people on here when someone under minds you. I have a wireless store, I do work over at XDA site.

[hTideGnow]

HI @NormanWalsh   And a slightly more reliable source is from Telus official status site:

https://www.telus.com/en/qc/outages

it shows clearly what type of issue is that if you click on the affected area

Although, I have to admit, Telus seems to report their mobile network issue late or tends not to report it there if the issues are not a widespread issue

[hTideGnow]

Hi @NormanWalsh  as far as I know , there is no huge outage in Canada

The site you got is not a reliable source.  Also, the outage reported can be just localized issue.  It updated by users reporting there.  But when users reported, it could be just their own equipment problem or other reasons. 

The "huge" numbers you see are sum of the last 15 days.  If you check the comment, only one today, one 15 hours ago, one 2 days ago, one 8 days ago.. etc

And the site takes combine all the issues, like home internet, home phone, mobile, etc.  All grouped together and make it look like a huge issue