07-04-2023 08:06 PM
Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again.
Solved! Go to Solution.
08-12-2023 03:58 PM
Same **bleep** problem - web activation asks to download app to complete activation. When trying to use the same email to log in, it doesn't work
07-04-2023 09:24 PM
@CiaranQM1 do you mind to post a screenshot of the error?
07-04-2023 08:33 PM
Just tried setting up with brand new email. Same thing is happening
07-04-2023 08:24 PM
@CiaranQM1 was the email used every activated with PM? Maybe used long time ago for an old account?
do you mind to use another email to try?
07-04-2023 08:24 PM
Thanks, But unfortunately it is closed
07-04-2023 08:21 PM
@CiaranQM1 - try uninstalling the app, then reinstall it.
If still issues try to click this link to use the: Public Mobile Online Activation Assistance
07-04-2023 08:18 PM
I have also done that. No matter what it just refreshes to sign in again. No matter the platform, phone or computer
07-04-2023 08:17 PM
Please note that the app will not work if you use auto fill. You need to manually enter your email and password…it will show a check mark next to the email and password when it is manually entered.
07-04-2023 08:13 PM
Unfortunately it still won't recognize me signing in
07-04-2023 08:12 PM
It doesn't let me try. It immediately tells me to use the app
07-04-2023 08:11 PM
@CiaranQM1 when you try to activate on the web, did you get as far as payment step?
07-04-2023 08:07 PM
@CiaranQM1 wrote:Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again.
Please try force closing the app before making another attempt.