App don't work

[CiaranQM1]

Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again. 

[bookworm_k]

Same **bleep** problem - web activation asks to download app to complete activation.  When trying to use the same email to log in, it doesn't work

[softech]

@CiaranQM1   do you mind to post a screenshot of the error?

[CiaranQM1]

Just tried setting up with brand new email. Same thing is happening

[softech]

@CiaranQM1 was the email used every activated with PM? Maybe used long time ago for an old account?

do you mind to use another email to try? 

[CiaranQM1]

Thanks, But unfortunately it is closed

[esjliv · Accepted solution]

@CiaranQM1 - try uninstalling the app, then reinstall it.

If still issues try to click this link to use the: Public Mobile Online Activation Assistance

[CiaranQM1]

I have also done that. No matter what it just refreshes to sign in again. No matter the platform, phone or computer

[BKNS27]

@CiaranQM1 

Please note that the app will not work if you use auto fill. You need to manually enter your email and password…it will show a check mark next to the email and password when it is manually entered.

[CiaranQM1]

Unfortunately it still won't recognize me signing in

[CiaranQM1]

It doesn't let me try. It immediately tells me to use the app

[softech]

@CiaranQM1 when you try to activate on the web, did you get as far as payment step? 

[computergeek541]

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@CiaranQM1 wrote:

Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again. 

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Please try force closing the app before making another attempt.