05-02-2023 08:13 PM
05-02-2023 08:20 PM
While you're waiting for their response maybe you could see if anyone here can help. What seems to be the problem?
05-02-2023 08:15 PM - edited 05-02-2023 08:16 PM
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
05-02-2023 08:15 PM
Create a trouble ticket there is a link in my signature
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *