Add on

[Amina1]

How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!! 

[Staliger]

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@Amina1 wrote:

How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!! 

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@Amina1 Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

@Amina1 

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

You may get the account credit to be used to pay your future renewal instead of refund to your crad.

[Triguy]

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon- on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[gblackma]

I'm assuming its the same add on. Contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one.

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@Amina1 wrote:

How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!! 

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[Lowufo · Accepted solution]

You would need to contact a moderator to do this. Click on the ? bottom right and open a ticket with a moderator.