You can definitely receive a refund for the double charge. Public is very friendly with me and they've always been able to sort these things out. Make sure to speak with the Chatbot on the bottom-right corner of the webpage and explain your situation. You may have to open a ticket for this request, which you can do through the Chatbot.
Unfortunately, the employees who answer submissions through that link cannot help with this. They are only there to answer sales and activation questions. They cannot help existing customers. The link for the chatbot was provided earlier.
You can definitely receive a refund for the double charge. Public is very friendly with me and they've always been able to sort these things out. Make sure to speak with the Chatbot on the bottom-right corner of the webpage and explain your situation. You may have to open a ticket for this request, which you can do through the Chatbot.
Did you just add a second top up payment? If you see the extra payment reflected in your available funds then just leave it there for your renewal or to purchase another add on if needed. Here's some info on US Roaming add ons that you may find useful.....
While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)
Happy travels and Stay--Safe!
Please note currently due to the decommissioning of the 3G network in the US by pm's roaming partners at&t has already begun this process but as of March 3rd 2022 still has some areas that are still served by the 3G network. T-Mobile has an end date of July 1st 2022. This will affect the ability of pm customers to send and receive voice calls and emergency service such as 911 while in the US and using pm's US roaming add ons. The current work around is to download a voip app such as textnow or fongo for use while on wifi or mobile data for voice calls when in areas no longer served by the 3G network which will eventually include all areas served by at&t and T-Mobile.
Hi I purchased the USA fishing the first time. I accidently purchased twice. Did not know that. Could you please refund one of the add on.
The system really shouldn't allow you to purchase the same roaming add-on twice. It could also cause problems with the service functionality. You'll need to ask a customer support agent for help by opening a ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
