Add-on

[Joaquin-76]

I run out of data

I paid add-on 3G and i was charges in that instant. 12 hours have gone and I still can NOT use my service I paid for.

Any suggestions ?

Thanks

[Joaquin-76]

I wrote and send a screen shot.

Waiting, how long Public Mobile fix it

[softech]

@Joaquin-76 i

if the add-on clearly showing on your My Account, please open ticket with PM support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Joaquin-76]

Thanks for your answer

I have an iPhone; I checked and i don't have that limiter

[softech]

@Joaquin-76 

tried reboot your phone?

And if you are on Android, make sure your disable the data limiter, could be the data limiter blocking the mobile data