Add on not working

[ToriG]

I purchased an add on and it shows up on my account but I still can’t use my data… need to get this resolved asap 

[slusagm]

Did you buy the correct data add-on?  Canadian data and rather than US roaming data?  What is the name of the data add-on  and how much you paid for it?

And check if you device data limit is on or disable it first and try again