Add on not working

[Yashi]

I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?

[LovesToPM]

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@Yashi wrote:

I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?

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Yes make sure you have the correct add-on.

Please note that the Roaming add-ons are for use only while you are in USA.

If you need to contact Moderators for help, PM prefers its customers to submit a ticket.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

[CannonFodder]

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@mimmo wrote:

Maybe post a screenshot showing the addons you have

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While making sure to edit out, or obscure your personal info....

[mimmo]

Maybe post a screenshot showing the addons you have

[geopublic]

@Yashi  If you don't mind me asking which add-on did you purchase?

[yanzhiqiang]

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or press question mark at right bottom corner