06-23-2019 01:17 AM - edited 01-05-2022 05:31 AM
Hello all!
I find this very annoying and strange:
After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.
So I had to purchase a 500MB data add-on, but after using it up, now only 1GB add-on was available for purchase. I really didn't need 1GB and didn't want to pay the extra. How could I purchase a 250MB data roaming add-on again??
Thank you!
06-23-2019 01:21 PM
@duduncan wrote:Hello all!
I find this very annoying and strange:
After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.
So I had to purchase a 500MB data add-on, but after using it up, now only 1GB add-on was available for purchase. I really didn't need 1GB and didn't want to pay the extra. How could I purchase a 250MB data roaming add-on again??
Thank you!
This is a silly system bug.
If you had known, I’m betting you would’ve bought the 1GB off the bat.
Overall it’s still better than paying $8 daily for so called easy roam offered by other carriers.
06-23-2019 01:37 AM
@duduncan wrote:Hello all!
I find this very annoying and strange:
After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.
So I had to purchase a 500MB data add-on, but after using it up, now only 1GB add-on was available for purchase. I really didn't need 1GB and didn't want to pay the extra. How could I purchase a 250MB data roaming add-on again??
Thank you!
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06-23-2019 01:36 AM - edited 06-23-2019 01:37 AM
@duduncan wrote:Hello all!
I find this very annoying and strange:
After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.
So I had to purchase a 500MB data add-on, but after using it up, now only 1GB add-on was available for purchase. I really didn't need 1GB and didn't want to pay the extra. How could I purchase a 250MB data roaming add-on again??
Thank you!
Unfortunately, you've stumbled on a known goofy bug. You need to wait out the 10 days of the original add-on to be able to re-buy it.
At the rate you're going though...maybe you would use the 1gb.
What might work is to buy the 1gb and then ask the moderators to make the adjustments in your account afterwards. That way you'd have data. But it could take upwards to a couple days to hear back from them.
No wifi available?