Add new SIM Card

[MarCut]

Hi.

I lost my sim card from a return trip and I need to update my account for a new SIM card that I got

[MarCut]

Thanks for the support.

After using a computer I was able to get this done

[Outdoorsman]

@MarCut hi go into your self serve account go to the far right to quick links, you can change sim there 

[Timer]

@MarCut 

• How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

  and use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode,and get verification code choose by email for SIM Swap.

[computergeek541 · Accepted solution]

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@MarCut wrote:

Hi.

I lost my sim card from a return trip and I need to update my account for a new SIM card that I got

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Please log into your Self Serve account by loading selfserve.publicmobile.ca.  Go to the Profile area and there will be an option to change your SIM card.