Active but not working

[Harmony_1395]

My phone is not working but it shows active. Payment made but not due until May 29. 

Shut phone off and waited. Nothing!

Need this fixed or my money back so I can get a working plan

[gpixel]

@Harmony_1395 your due date isn't till May 29. did you lose service after you made the payment?

you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

 

[Anonymous]

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@Harmony_1395 wrote:

I have another 6s.. not working there either. That one works with the other account tho, still with public mobile. 

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And what about that SIM in this phone? We're just trying to narrow down where a problem might be. Working SIM - working phone...or not.

[geopublic · Accepted solution]

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@Harmony_1395 wrote:

I have the $50/month plan. All services are not working. I log in, it says active. I put new payment info and made payment. It took my money but still is not working

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@Harmony_1395 

Try the following: (Just keep going down the list)

1. Restart your phone
2. Lost/Stolen trick 
   

   wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

3. Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Harmony_1395]

I made a payment today in hopes of a resolution but it just shows a credit and active status but the line says no active account when I dial out

[Harmony_1395]

I have another 6s.. not working there either. That one works with the other account tho, still with public mobile. 

[Harmony_1395]

It is an iPhone 6s, not a new activation. This is month 3, no issues the last 2 renewals. I am frustrated and considering switching my 3 phones to a different carrier that has a customer service to fix these issues(or not have them)

[kselmak]

Can you try on a different phone?

[gblackma]

@Harmony_1395  what's the make and model of your phone? And did you make an early payment to try  and restore your service? Thanks. Stay safe. 

[Harmony_1395]

I have the $50/month plan. All services are not working. I log in, it says active. I put new payment info and made payment. It took my money but still is not working

[Luddite]

What plan do you have?

Are all services affected or only some? If some, which?

[Naepalm]

@Harmony_1395 

Is anything working on your phone?

Try turning it off, pulling out the SIM card. Then put the SIM card back in after a few minutes then turn your phone back on. 

Make sure you are set to the public mobile network. 

[geopublic]

@Harmony_1395  Dial *611 from your phone is your account active?