Activation

[flamesfan86]

On Monday, we tried to activate a new account with PM. We ported a number from Telus. Telus phone is no longer working, however, new phone is not working either - says no service. E-mails for assistance come back saying it is fixed, but still nothing. Our my account will not set up as when we put in the phone number it texts a six digit code to the number that is not working on the phone. It's a circle we cannot seem to get out of and we signed up for a 30 day plan - hope it doesn't start until we get this resolved.

[NDesai]

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@flamesfan86 wrote:

Phone is up and running!! Seems great now...thanks!!

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Great to hear. Enjoy your services and savings. 

[flamesfan86]

Phone is up and running!! Seems great now...thanks!!

[flamesfan86 · Accepted solution]

I sent the information but haven't heard back - did I send everything required?

[Luddite]

Oh ya, if this is a 2nd account don't forget to give your current active PM number as the referral; reward is $1/30 days. 

[Mary_M]

Good afternoon @flamesfan86

Sorry to hear about this. It sounds like a small activation glitch which caused it to not go through completely.

Would you mind sending me your SIM card number by private message ? I'll look into this for you.

Thanks!

Mary

[Luddite]

It's going to seem like a broken record but  @Shazia_K or @Mary_M (aka Our Dynamic Duo) will be able to update your account. Sound as though the port hung up; usually just a minor error entering necessary data.

If unfamiliar with private messaging, you can review it here: Private Messages - viewing and creating. You will need it.

Hang on, you should get some help this evening.