Activation

[Lauryy]

I subscribed to a new service today and selected eSIM. I have not received activation email with QR code. I already authorized to transfer my existing number. My phone is currently showing SOS with no service.

[Lauryy]

I removed my old SIM, restarted the phone my phone, and still Public Mobile info underCellular

[slusagm]

You used the app to subscribe and got to Step 6? If you used the app, you don't need the qr code as the app already installed the esim for you.  Check the Sim Manager and Settings ->Cellular sceen and a Public Mobile esim should be there.  just make sure you enable it and disable or remove the old sim/esim

If you need PM to help, just message them.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Chalupa_Batman]

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@Lauryy wrote:

I subscribed to a new service today and selected eSIM. I have not received activation email with QR code. I already authorized to transfer my existing number. My phone is currently showing SOS with no service.

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Did you reboot your phone? Have you gone into your settings to see if the eSIM is there and set it as primary?

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Sorry, cat jumped on the keyboard so I had to redo things... lol