Activation

[chayiody]

I've tried twice to activate my sim card, it kept telling me my card provider wouldn't let the payment go through but I've been charged twice and my sim card still isn't activated.

[mtfolks]

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@chayiody wrote:

No, I tried to twice but it didn't work either time. I've already messaged the moderators over an hour ago and still have yet to get a response. 

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Response time averages 2-4 hours but can be up to 48 hours. Hopefully you’ve gotten a response by now and this is resolved for you. Keep us posted. 

[CalgaryBen]

@chayiody is it possible that those two were pending/pre-authorization transactions and not actual charges?

I get notifications about transactions even when they're just pre-authorizations.  I also get notifications when pre-authorizations try to go through but are declined (e.g. because the street address I entered doesn't exactly match what the card issuer has on file -- even the difference between ST and STREET can cause a credit card authorication to get declined).

I'd recommend signing up with an address exactly matching the credit card issuer's version of your address, and see if that works!  Good luck!

[chayiody]

No, I tried to twice but it didn't work either time. I've already messaged the moderators over an hour ago and still have yet to get a response. 

[mpcdesign]

@chayiody,

You said you activated the card twice? If so, you will have to purchase a new SIM card as SIM cards cannot be reactivated again. SIM cards cannot be reused.  You can purchase a new one from Public Mobile's website or in-store through Walmart, WOW Mobile and London Drugs. 

Another thing is to send a private message to the moderators, include the following:

• Your name
• Your account number, if you have it, or email address
• Your phone number and 4 digit PIN
• A detailed explanation of the specific issue
  
  Good Luck

[mtfolks]

If that’s the case I wouldn’t suggest trying again yourself. Send @CS_Agent a DM with your info and they can look at getting you sorted out. 

[chayiody]

Yes it's showing up on my card provider account 

[mtfolks]

Are the charges showing up on your credit card providers end?