Activation

[GregCoates]

Very frustrated. I have set up two other accounts successfully a year ago for my kids and now I’m trying to setup 4 more with new SIM cards mailed to me. All get the same error. “SIM card not valid”. Can’t seem to get any help and don’t know what the issue is here. The phones are not locked down. I have purchased other SIM cards when travelling previously and they worked fine. Need help?

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[softech · Accepted solution]

@GregCoates there might be some issues on the backend.  No worries, just reach out to PM CS agent and they can sort this out .  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage