Activation

[ClausWag]

Hi there,

Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process?

 Thank you,

 Claus.

[Handy1 · Accepted solution]

@ClausWag  They usually reply with in 20 mins to 2 hours . So just keep and eye on your community inbox for there reply or use this link to it after you  first send message 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@ClausWag 

You can only activate the new SIM through the PM app.

[hTideGnow]

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@ClausWag wrote:

Have new SIM Card. Trying to get hold of Agent.

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HI @ClausWag 

if you want to change it back to physical sim card, submit a ticket with agent here and they will set it up :

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ClausWag]

Have new SIM Card. Trying to get hold of Agent.

[hTideGnow]

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@ClausWag wrote:

Thanks. Do not have Data on phone.

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HI @ClausWag 

no need data.  Just do it from Wifi , home Wifi or free Wifi out there

[ClausWag]

Thanks. Do not have Data on phone.

[BKNS27]

@ClausWag 

Best to activate a SIM rather than eSIM because it is easier to pop the SIM out and pop it into other phones.

But if you prefer eSIM, go to your email and scan the QR code with your phone camera.

If that didn’t work, you need to contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

What is the make and model of your phone that you are having issues with eSIM?

[hTideGnow]

HI @ClausWag 

you are saying you cannot scan the QR code from email? you go to app store and download any QR code scanner and it will work

maybe try this one:  https://play.google.com/store/apps/details?id=tw.mobileapp.qrcode.banner&hl=en_CA&gl=US

or use Google Len

https://play.google.com/store/search?q=google%20len&c=apps&hl=en_CA&gl=US

[Handy1]

@ClausWag  Please submit ticket with support to help . You may need to get a physical SIM card then instead to use . Best to call around to local telus stores for availability or Oder from Amazon . And support may credit you the difference in your account just ask 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437