Activation issues

[Amber25]

Hi, I recently ported mine and my son’s numbers to public mobile. Followed all the instructions. We activated the new esims on all the devices as the default line. But one of us has no data or ability to call or text. The other has data and can only receive calls but not make them and cannot send or receive texts. And I (mom) can send and receive texts but cannot make calls and do not have data. Our numbers were ported across immediately.. which was 20 hours ago. I have started a ticket and am reaching out here incase someone can help. It’s my son’s 14th birthday tomorrow and his phone should be working 😕

[slusagm]

Yes, disable the old esim.  Then Reboot phone and Reset Network Settings once more

[Amber25]

Hi, thanks for your detailed response. I used my Gmail and two Gmail aliases for each son. They both downloaded the app to their phone and have the login email and PW but I receive any emails. The numbers transferred across fine but it’s odd that we’re all having different issues. We restarted our phones as well but didn’t want to remove the previous provider sim until the service was working properly. The old sim is on/checked but the primary line is Public mobile. Should the old line be turned off? I thought it needed to stay on until the service was working properly.

[slusagm]

May I ask you if you have used w different email addresses to subscribe the 2 accounts?  Many made the error thinking it is a family account and use the same e-mail, but truth is is just one account created and number got mixed up on that single account 

If you used 2 email for 2 accounts, on each one, remove old provider sim or old esim, enable PM app and set it Primary.  Reboot phone and Reset Network Settings 

If issue persists, then with the account still have issue, use the email for that account to open ticket (if both still have problems, open 2 tickets using the 2 e-mails)

To open ticket, Simply use Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )