Activation issues with Samsung S26 Ultra

[Brian777]

Just switched from Bell.  The eSIM is working for data but not for text or voice.  When I toggle off Bell it greys out my voice and text even though the eSIM is selected as the primary.  Has anyone had this issue…is there a setting in the phone I need to adjust?

[Brian777]

Thanks.  I reset and nothing changed.  I have a ticket open and they sent a new port request to Bell, which i received a text and replied YES (again), and then CS for some reason added $5 to my account balance for a new eSIM and I don’t know why because the eSIM i have sees the network, is capable data, but doesn’t allow voice or text

[hTideGnow]

hi @Brian777 

yes, Bell sim has to be disabled.  then Reboot your phone and Reset Network Settings 

if same, ask PM agent to check,you can submit ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

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