Activation issue

[Alaa2]

I can’t receive calls or texts 

[Alaa2]

I didn’t receive any number !! Please send it back.. still same problem 

[hTideGnow]

HI @Alaa2 

i sent you a number already.  Check your Community inbox

[Alaa2]

I called 611 not find answer 

[Alaa2]

Thank you…

can you please send a an agent phone number..

[hTideGnow]

---

@Alaa2 wrote:

I called my old carrier and they released it but still not received any call or text 

---

Hi @Alaa2 

reboot the phone once.  A reboot is usually needed after the old carrier release the line

if it still does not work, then call the porting team number I sent you, they will confirm

and you are able to make outbound calls with your PM sim card?

[Alaa2]

I called my old carrier and they released it but still not received any call or text 

[Alaa2]

I did

[hTideGnow]

HI @Alaa2 

if I am correct, you requested porting.  If you did request porting,your number has not been ported yet.  You receive a text from your old carrier yet?

I will send you a number to call to porting support team, they will check and advise.  Check your Community inbox for the phone number

[will13am]

@Alaa2 , did you perform a number transfer as part of the activation?  If you did, make sure to acknowledge the number transfers from the old service.