Activation failed

[Mshea]

Attempted to transfer number and activate new Sim card.  Got message invalid number enter canadian number.   Area code is 613 (ontario).  Can get help on app.  Need help

[slusagm]

if it is from Telus, it will work here

ask PM to check and confirm what was wrong

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[Mshea]

Its a telus number, I input the Sim card number, and the four pieces of information from my previous account, entered the number to transfer it said invalid number enter canadian number

[slusagm]

is that a number from Koodo Prepaid?  If it is from Koodo Prepaid, you will have to choose a new number first and then request porting after