Activation Failed

[beehjae]

Can anyone help?

I got this error when activating a new sim.

I can't login to selfserve either:

No text, no data, no call.

But my card got charged.

Please advise.

Kind Regards,
Beehjae

[beehjae]

Hi @Shazia_K, @Mary_M, @Saray_O, @Caroline_D,

My plan appears to have started working?

I will test them out further today.

I am still not able to access selfserve though.

My next step is to port my number in.

Kind Regards,

Beehjae

[beehjae]

Hi @Mary_M, @Saray_O and @Caroline_D,

I wanted to bring my case to your attention. Shazia_K appears to have not read my message yet.

Can any of you confirm if I am formally on queue?

Please advise.

Kind Regards,
Beehjae

[kav2001c]

@beehjae also remember your bill date won't start until they fix the issue. So you will still get the full 90 days of service. 

[beehjae]

I have messaged @Shazia_K and I guess, I can only pray for now.

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